Golden Lime Public Company
Limited
The annual summary of complaint and follow up
|
Year
|
Y2023
|
Y2022
|
Issue
|
Website
|
email
|
PIC
|
Total
|
Website
|
email
|
PIC
|
Total
|
Personal data
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Business Ethics
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Human Rights
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Discrimination
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Sexual Harassment
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Other Harassment
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Corruption
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Performance deficiencies
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
non-transparency to shareholders
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Others
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Noncompliance to rules,
regulations and laws
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
-
|
Negative impact to Community
|
-
|
-
|
4
|
4
|
-
|
-
|
6
|
6
|
Total complaints
|
-
|
-
|
4
|
4
|
-
|
-
|
-
|
6
|
Closed complaint
|
-
|
-
|
4
|
4
|
-
|
-
|
6
|
6
|
Note :
The Company website has a web-based complaint channel that is
monitored by an independent website service provider. If a complaint
is found to be substantiated, it will be investigated and corrected.
However, if a complaint is baseless or false, it will be declared
unsubstantiated after a thorough fact-finding investigation, and the
complaint will be closed.